Privacy policy

Privacy Policy

Introduction

Funtiriva ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, making a purchase, or otherwise providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Business Details:

About This Policy

This Privacy Policy applies to personal information collected by Funtiriva through:

  • Our website and online store
  • Email, phone, and other communications
  • Social media interactions
  • In-person interactions at our business location
  • Third-party platforms and service providers

This policy does not apply to information we collect about businesses or information that is not personal information as defined by the Privacy Act 1988.

What Personal Information We Collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. The types of personal information we may collect include:

Contact Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping/delivery address

Financial Information

  • Payment card details (processed securely through our payment gateway)
  • Transaction history
  • Purchase history and order details

Account Information

  • Username and password (if you create an account)
  • Account preferences and settings
  • Communication preferences

Technical Information

  • IP address
  • Device type and browser information
  • Cookies and similar tracking technologies
  • Website usage data and browsing behavior
  • Referring website or source

Communication Information

  • Customer service inquiries and correspondence
  • Feedback, reviews, and survey responses
  • Marketing preferences

We do not collect sensitive information (such as health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, or criminal records) unless required by law or with your explicit consent.

How We Collect Personal Information

We collect personal information in the following ways:

Directly From You

  • When you create an account on our website
  • When you make a purchase or place an order
  • When you subscribe to our newsletter or marketing communications
  • When you contact us via email, phone, or contact forms
  • When you participate in surveys, competitions, or promotions
  • When you leave reviews or provide feedback
  • When you interact with us on social media

Automatically

  • Through cookies and similar tracking technologies when you visit our website
  • Through analytics tools that track website usage and behavior
  • Through our email marketing platforms when you open emails or click links

From Third Parties

  • Payment processors and financial institutions (for transaction processing)
  • Delivery and logistics partners (for order fulfillment)
  • Marketing and analytics service providers
  • Social media platforms (if you interact with us through social channels)

If you provide us with personal information about another person (for example, a gift recipient's address), you must ensure that you have their consent to provide their information to us and for us to use it in accordance with this Privacy Policy.

Why We Collect and Use Your Personal Information

We collect and use your personal information for the following purposes:

Order Processing and Fulfillment

  • Processing and completing your orders
  • Arranging delivery and shipping
  • Sending order confirmations, receipts, and shipping notifications
  • Managing returns, refunds, and exchanges

Customer Service and Support

  • Responding to your inquiries and requests
  • Providing customer support and assistance
  • Resolving disputes and addressing complaints
  • Maintaining records of our communications with you

Account Management

  • Creating and managing your account
  • Personalizing your shopping experience
  • Saving your preferences and order history

Payment and Financial

  • Processing payments securely
  • Preventing fraud and unauthorized transactions
  • Maintaining transaction records for accounting purposes
  • Complying with taxation and financial reporting obligations

Marketing and Communications

  • Sending promotional emails, newsletters, and marketing materials (with your consent)
  • Informing you about new products, special offers, and sales
  • Conducting market research and surveys
  • Improving our products and services based on your feedback

Website Improvement and Analytics

  • Analyzing website usage and traffic patterns
  • Improving website functionality and user experience
  • Testing new features and designs
  • Troubleshooting technical issues

Legal and Compliance

  • Complying with legal obligations and regulatory requirements
  • Protecting our legal rights and interests
  • Preventing fraud, illegal activity, and security breaches
  • Enforcing our Terms of Service and other policies

Direct Marketing

We may use your personal information to send you direct marketing communications about our products, services, special offers, and promotions. We will only do this if:

  • You have consented to receive marketing communications, or
  • You would reasonably expect to receive such communications from us, and it is practical for us to obtain your consent

You can opt out of receiving marketing communications at any time by:

  • Clicking the "unsubscribe" link in our marketing emails
  • Contacting us at contact@funtiriva.com
  • Updating your communication preferences in your account settings
  • Calling us at +61 468 258 125

Even if you opt out of marketing communications, we may still send you transactional emails related to your orders and account (such as order confirmations, shipping notifications, and service updates).

Our direct marketing practices also comply with the Spam Act 2003. We only send commercial electronic messages to those who have consented or who would reasonably expect to receive them from us.

How We Disclose Your Personal Information

We may share your personal information with third parties in the following circumstances:

Service Providers and Business Partners

We engage third-party service providers to help us operate our business and provide services to you. These may include:

  • Payment processors (to process credit card and other payments securely)
  • Shipping and delivery companies (to fulfill and deliver your orders)
  • Email service providers (to send marketing and transactional emails)
  • Website hosting providers (to host and maintain our website)
  • Analytics providers (such as Google Analytics, to analyze website usage)
  • Marketing platforms (for advertising and marketing campaigns)
  • Customer service tools (to manage customer inquiries and support)
  • IT service providers (for technical support and security)

These service providers are only authorized to use your personal information as necessary to provide services to us and are required to protect your information in accordance with our instructions and applicable privacy laws.

Legal and Regulatory Requirements

We may disclose your personal information if required or authorized by law, including:

  • To comply with court orders, subpoenas, or other legal processes
  • To government agencies, regulators, or law enforcement authorities
  • To protect our legal rights or defend against legal claims
  • To investigate, prevent, or take action regarding fraud, illegal activities, or security issues
  • To enforce our Terms of Service or other policies

Business Transfers

If we are involved in a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you of any such change and provide information about how your information will be handled.

With Your Consent

We may disclose your personal information to other third parties with your express consent or as directed by you.

Non-Personal Information

We may share aggregated, de-identified, or anonymous information that does not identify you personally with third parties for analytics, research, or marketing purposes.

Overseas Disclosure of Personal Information

Some of our service providers and business partners may be located overseas or may store data on servers located outside of Australia. Countries where your personal information may be disclosed include:

  • United States (cloud hosting, payment processing, email services, analytics)
  • European Union (marketing tools, customer service platforms)
  • Other countries where our service providers operate

When we disclose personal information to overseas recipients, we take reasonable steps to ensure that they handle your information in accordance with the Australian Privacy Principles. This may include:

  • Using service providers in countries with substantially similar privacy protections to Australia
  • Including contractual obligations in our agreements with overseas service providers
  • Obtaining your consent where required

By providing us with your personal information, you consent to the disclosure of your information overseas as described in this policy.

Please note that if we disclose your personal information to an overseas recipient and they handle it in a way that breaches the APPs, we may not be able to ensure compliance or seek redress on your behalf. However, we will take reasonable steps to protect your information.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and track your activity.

Types of Cookies We Use

Essential Cookies

  • Required for website functionality and security
  • Enable you to navigate the site and use its features
  • Remember items in your shopping cart

Performance and Analytics Cookies

  • Collect information about how you use our website
  • Help us improve website performance and user experience
  • Provide aggregate statistics (e.g., Google Analytics)

Functionality Cookies

  • Remember your preferences and settings
  • Personalize your experience on our website
  • Enable enhanced features and services

Marketing and Advertising Cookies

  • Track your browsing behavior for targeted advertising
  • Measure the effectiveness of marketing campaigns
  • Deliver personalized advertisements on our website and third-party platforms

Managing Cookies

You can control and manage cookies through your browser settings. You can:

  • Block all cookies
  • Accept only certain cookies
  • Delete cookies after your browsing session
  • Receive notifications before cookies are placed

Please note that blocking or deleting cookies may affect your ability to use certain features of our website, such as staying logged in or maintaining items in your shopping cart.

For more information about cookies and how to manage them, visit www.allaboutcookies.org or your browser's help section.

Third-Party Tracking

Our website may contain links to third-party websites and may integrate with third-party services (such as social media platforms). These third parties may use cookies and tracking technologies to collect information about your online activities. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

Security of Your Personal Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

  • Secure Socket Layer (SSL) encryption for data transmitted over the internet
  • Secure payment processing through PCI-DSS compliant payment gateways
  • Access controls to limit who can access personal information
  • Regular security assessments and updates to our systems
  • Staff training on privacy and data protection practices
  • Secure data storage with reputable hosting providers

Despite our security measures, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Breaches

In the event of a data breach that is likely to result in serious harm to you, we will comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988. This means we will:

  • Assess the breach and take steps to contain it
  • Notify affected individuals as soon as practicable
  • Notify the Office of the Australian Information Commissioner (OAIC)
  • Provide information about the breach and steps you can take to protect yourself

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected:

  • Order and transaction information: Retained for at least 7 years to comply with taxation and financial reporting requirements
  • Account information: Retained for as long as your account is active, plus a reasonable period thereafter
  • Marketing communications: Retained until you unsubscribe or request deletion
  • Website analytics data: Typically retained for 26 months (in accordance with Google Analytics default settings)
  • Customer service records: Retained for a reasonable period to resolve inquiries and improve our services

After the retention period expires, we will securely delete or de-identify your personal information in accordance with our data retention policies and legal requirements.

Your Rights and Choices

Under the Privacy Act 1988 and the Australian Privacy Principles, you have certain rights regarding your personal information:

Access to Your Personal Information

You have the right to request access to the personal information we hold about you. To request access:

We will respond to your request within a reasonable timeframe (generally within 30 days). In some cases, we may charge a reasonable fee to cover the cost of providing access to your information.

We may refuse to provide access in certain circumstances permitted by law, such as:

  • Where providing access would pose a serious threat to life, health, or safety
  • Where providing access would have an unreasonable impact on the privacy of others
  • Where the request is frivolous or vexatious
  • Where providing access would prejudice law enforcement activities or legal proceedings

If we refuse your request, we will provide you with written reasons for the refusal and information about how to make a complaint.

Correction of Your Personal Information

You have the right to request that we correct your personal information if it is inaccurate, out-of-date, incomplete, or misleading. To request a correction:

We will take reasonable steps to correct your information within a reasonable timeframe. If we refuse to correct your information, we will provide you with written reasons and information about how to make a complaint. You may request that we attach a statement to your information noting that you believe it is inaccurate.

Deletion of Your Personal Information

In some circumstances, you may request that we delete your personal information. However, we may need to retain certain information to comply with legal obligations, resolve disputes, enforce our agreements, or for other legitimate business purposes.

Anonymity and Pseudonymity

Where it is lawful and practicable, you have the option to interact with us anonymously or using a pseudonym. However, in most cases (such as when making a purchase), we require your personal information to provide our services to you.

Complaints

If you believe we have breached the Privacy Act or the Australian Privacy Principles, you have the right to make a complaint. To lodge a complaint:

Please provide as much detail as possible about your complaint, including:

  • Your contact information
  • A description of the privacy issue or breach
  • Any relevant dates, documents, or communications
  • The outcome or resolution you are seeking

We will acknowledge receipt of your complaint within 24 hours and investigate the matter thoroughly. We aim to resolve complaints within 30 days. If we need more time, we will keep you informed of our progress.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you are under 18, please do not provide any personal information through our website or services.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child, please contact us at contact@funtiriva.com.

Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to these third-party sites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before providing your personal information.

Some third-party services we use include:

  • Payment gateways (e.g., PayPal, Stripe) – subject to their own privacy policies
  • Social media platforms (e.g., Facebook, Instagram) – subject to their own privacy policies
  • Analytics services (e.g., Google Analytics) – subject to Google's privacy policy
  • Shipping and delivery providers – subject to their own privacy policies

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons.

When we make changes to this policy, we will:

  • Update the "Last Updated" date at the top of this page
  • Post the revised policy on our website
  • Notify you of significant changes via email or a prominent notice on our website (where appropriate)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Privacy Officer
Funtiriva
9 Levenia St
St Albans VIC 3021
Australia

Email: contact@funtiriva.com
Phone: +61 468 258 125
Contact Form: Contact Page
Business Hours (Sydney Time):

  • Mon–Fri: 9:00 AM – 5:30 PM
  • Sat–Sun: 10:00 AM – 3:00 PM

We will respond to your inquiry as soon as possible, typically within 24 business hours.

Governing Law

This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the laws of Australia. Our practices and procedures are designed to comply with the Australian Privacy Principles (APPs) and other applicable Australian privacy laws.

Acknowledgment

By using our website, making a purchase, or providing us with your personal information, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection, use, disclosure, and handling of your personal information as described herein.

Note: This Privacy Policy should be read in conjunction with our Terms of Service, Refund Policy, and Shipping Policy, all of which are available on our website.